Download After–sales Service of Engineering Industrial Assets: A by Vicente González-Prida Díaz, Adolfo Crespo Márquez PDF

By Vicente González-Prida Díaz, Adolfo Crespo Márquez

This e-book explores the sensible implementation of a sophisticated after-sales administration framework dedicated to guaranty administration. The framework is meant for corporations generating both standardized or personalized items and this type of administration instrument will facilitate organizational development and aid leading edge selection making techniques for technical advice in after-sales services.

“After–sales provider of Engineering business resources” includes an offer for a guaranty administration framework, with an account of different equipment that may be used to enhance choice making within the diverse phases of the after-sales provider administration procedure, and methods for strengthening the constitution and foundations of the framework. A assessment of the basic concerns and present learn subject matters in guaranty administration and after revenues providers can be supplied, that's exemplified via a case research. This e-book is meant for postgraduates, researchers and engineers who're attracted to after revenues administration, resources engineering and guaranty management.

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Extra resources for After–sales Service of Engineering Industrial Assets: A Reference Framework for Warranty Management

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The topics of warranty and subcontracting are currently in active research, where subcontracting appears to be linked to the theory of agency. An important reference to this respect [28]. As definition of outsourcing everyone understands that it is when a company purchases a product or process from an outside supplier rather than producing it in house. In other words, outsourcing is like subcontracting and, consequently, it has advantages and disadvantages (see Fig. 6). This fact has caused to numerous organizations the re-evaluation of procedures when engaging outsourcing activities.

In any case, in order to implement strategies (as a possible externalization), one needs an effective warranty management system that deals with aspects such as data collection, model building and analysis, and tools for effective decision-making [20]. 4 Main Contributions of the Selected Models and Authors 43 Level of control High Execution » Inadequate staffing » Poor definition of responsibilities » Poor methodology » Poor estimation Commitment » Poor management commitment » Poor user commitment » Inadequate user involvement Environment » Changing scope or objectives » Conflicts between people Requirements » Misunderstanding requirements » Poor change management Low Low High Level of importance Fig.

Williams [18] Warranty cost model related to software reliability 2006 Shaomin Wu and Min Xie [14] [15] [13] [12] [11] [10] [9] [6] Reference Modeling of general warranty in the future Warranty cost models considering imperfect repair and preventive [16] maintenance Analysis for non-repairable services products regarding warranty cost [17] 2006 Hongzhou Wang 2004 Boyan Dimitrov, Stefanka Chukova, Zohel Khalil 2005 Yu Hayakawa, Stefanka Chukova Case 8 2004 Stefanka Chukova and Yu Hayakawaz Case 6 2001 Shau-Shiang, Kulkarni, A.

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